HR Self Service FAQs The HR self service system is very straight forward to use but if you encounter any problems a number of guides have been developed to help you with the system both in PDF format and video format to help you use the system and these frequently asked questions are to help you when accessing or entering the data. The frequently asked questions below are general ones on using HR self service, you'll find specific information for managers in the Manager Self Service FAQ pdf document, and for those of you who enter your own claims help is in the Employee Self Service FAQ pdf document. If the help you need isn't on these pages, contact the Human Resources team: human.resources@sevenoaks.gov.uk with your query.